An Update Regarding OCZ's Warranties
by Kristian Vättö on January 31, 2014 3:46 PM EST
There's been some level of uncertainty regarding OCZ and especially the outstanding product warranties. I covered OCZ's situation and its position at Toshiba in our Vertex 460 review but now we've finally got the official word about warranties as well.
In short, all OCZ's latest SSDs will be covered by warranty normally, but the unfortunate news is that all non-SSD products (such as PSUs, DRAM, USB drives etc.) will not be supported at all. Outstanding product warranties were excluded from the acquisition terms, so it appears that Toshiba is only willing to cover the most necessary products, those being OCZ's most popular SSDs. Bear in mind that the acquisition only included OCZ's consumer and enterprise storage divisions -- last time I heard OCZ was looking for a buyer for its other units but it seems that they've not been able to find one.
Update: OCZ told us that they have a buyer for their PSU business with more details to follow in two weeks. The RAM and cooling divisions have been discontinued a long while ago, though.
| Normal Support | Support Until Jan 22, 2015 | Not Supported |
|
Vector 150 Vector Vertex 460 Vertex 450 Vertex 4 Vertex 3 Vertex 2 Vertex RevoDrive RevoDrive 3 RevoDrive 3X2 |
Agility 4 Agility 3 Agility 2 Agility |
ALL Non-SSD Products Core Series Apex Petrol Octane Series Solid Series Colossus Series IBIS Enyo Nocti RevoDrive Hybrid Summit Synapse Onyx Series Solid Series OCZ SATA I SSD (1st gen) OCZ SATA II SSD (1st gen) |
The good news is that the most popular SSDs are covered, including the older members of the Vertex family. The Agility series will be supported for another year, meaning that some warranties of Agility 3 and 4 will be shortened. Unsupported products include the rest of OCZ's SSDs and most of these are models that were never even sampled to media. Ultimately I believe these products were also OCZ's stumbling blocks because although they were cheap, the performance was horrible and failure rates were ridiculously high.
If you have an unsupported product, you may not be out of luck if you happen to live in EU or other region with strict consumer protection laws. Here in Finland the seller is responsible for the warranty by law and OCZ's decision to discontinue support for some products does not change that. Obviously I can't speak for other countries but this is something worth finding out in case your product fails during the original, now discontinued, warranty period.
The full details can be found on OCZ's warranty page.
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mrstarr - Saturday, February 1, 2014 - link
Outstanding warranties my ass, I have a Power Supply from them that died. I tried to get them to replace it or at least help me diagnose it. Their home performed "tests" they told me to do in the forum using a multimeter all said it was good.After going through a lot of hell, testing it on various PC's, I found out yes, it was the bloody OCZ power supply... every time if I took it out of the equation, and swapped in a different power supply, the system worked flawlessly. Put the power supply back in, and the system would fail to post with video. I told them if they made a product, they need to stand behind it forever, esp. considering I paid a pretty penny for it and it was a "premium" name branded power supply. That's what I do with my software I develop.
They told me, quite frankly, to fuck off.
I will never buy another OCZ product again. Ever. I recommend you to do the same.
mapesdhs - Monday, February 3, 2014 - link
Oddly enough, the only bad OCZ experience I've ever had was a PSU, which they refused
to replace. For everything else, never had problem. Ages ago I bought a RAM kit off eBay
which went bad, they were happy to replace that. Since then I've obtained dozens of OCZ
SSDs (almost 40), none of them have gone wrong, not a single one (Vertex2E, Vertex3,
Vertex4, Vector, various capacities from 60GB to 512GB).
I can't help wondering if these different sides of OCZ's business ever creates internal
friction, ie. bad rep caused by one type of product impacting on something else which
from a design perspective is completely separate (perhaps separate re marketing
& support aswell).
Ian.
RanDum72 - Thursday, February 6, 2014 - link
Managed to RMA four sticks of SLI-ready DDR2 PC1066 RAM ( 4 x 2gb) like a month before OCZ declared bankruptcy. They didn't have replacements but gladly sent me a refund (via PayPal) for the current market value of equivalent RAM. The best thing is the current market value is more than what I've paid for years ago.JoBalz - Tuesday, February 18, 2014 - link
I'm sorry that OCZ ever was able to buy PC Power & Cooling. At one time they were one of THE best power supplies available.If you're a long time reader of Anandtech, you'll probably know what I'm talking about. I had several, never a problem. I'm hoping someone comes in, purchases the company, and has the ability to turn it around and make it a great company producing great power supplies again.