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  • nathanddrews - Wednesday, April 16, 2014 - link

    Someone should let Newegg know that their "house brand" Rosewill is often cheaper on Amazon. In the past 18 months, every piece of tech I've bought has been cheaper on Amazon and more convenient with 20day shipping, even when factoring in the Prime membership cost. In addition, Amazon is much more forgiving with returns and refunds compared to Newegg.

    Now if only Amazon had decent product sorting...
    Reply
  • nathanddrews - Wednesday, April 16, 2014 - link

    "2-day", not "20day". That would suck. Reply
  • Mondozai - Wednesday, April 16, 2014 - link

    Being an Anglo, you sure are privileged, Ian.
    Whenever a new service, company or something else is expanding from America, it is almost always going to the Anglosphere first.

    It makes a ton of sense, I'm not disputing the logic, but it is still annoying for the rest of us. We saw the same thing with the Google Play Store and there are countless other examples.

    #firstworldproblems.
    Reply
  • Flunk - Wednesday, April 16, 2014 - link

    We've had Newegg in Canada for several years so this theory may hold water.

    It is a lot easier if you don't need to translate your entire interface for each new country.
    Reply
  • snajk138 - Friday, April 18, 2014 - link

    Well, yes, but a lot of countries (or the citizens of them) can handle english just fine. I'm swedish and we have swedish webshops that are english only, I guess it's to make them feel more international or something. Reply
  • Guspaz - Wednesday, April 16, 2014 - link

    NewEgg's first international expansion was China and Taiwan about a decade ago, so your statements don't really make any sense. They expanded to China years before they even hit Canada. Reply
  • JlHADJOE - Thursday, April 17, 2014 - link

    +1 this. Newegg China has been around since 2001.

    Also, Anglo-centric companies will naturally gravitate toward the "anglosphere" because they understand how to do business in those countries. Despite having been at it for over a decade, Newegg China hasn't really had much traction. I dunno if this is because US companies do not "get" Asian markets, or because it's hard to compete aganist entrenched suppliers, especially considering most manufacturing of computer hardware is already done in Asia.

    Not that I mind, really. Asia thankfully never suffered from Radeon Coingate, which would no doubt have happened if Newegg was the established go-to store.
    Reply
  • Guspaz - Thursday, April 17, 2014 - link

    NewEgg was founded by Fred Chang, a Taiwanese immigrant, who (while no longer CEO) still runs the Chinese division. While it's entirely possible that their management team as a whole doesn't understand the market, I'd imagine that Chang at least has a decent understanding of that market. Their founders origin was probably why they expanded there first. Reply
  • Mondozai - Thursday, April 17, 2014 - link

    No, actually, Guspaz.Your comment doesn't really make sense.

    Here's what I wrote:

    "Whenever a new service, company or something else is expanding from America, it is almost always going to the Anglosphere first."

    Notice the "almost always", not "always".

    Ask yourself: How many American companies expand to China/Taiwan first before to the rest of the Anglosphere(Canada, Australia and the UK?)

    When you think through that question you know you just humiliated yourself in a hilarious manner. But do continue! :D
    Reply
  • Guspaz - Thursday, April 17, 2014 - link

    In other words, you're complaining about a problem that, in the current context, doesn't exist. Right. Consider me humiliated by your contextual mastery. Reply
  • Lonyo - Wednesday, April 16, 2014 - link

    Someone should let Newegg know they need to sort out their Global Store before launching it.
    I add an item just to test something about taxes. Go to shopping basket. "You have no items in your basket". Apparently the item I added from the front page of their global store can't be shipped to the UK. So why is it shown with a price in pounds on the Global Store page that it redirects me to after I select UK as the store I want?
    Reply
  • Lonyo - Wednesday, April 16, 2014 - link

    Apparently the whole thing just doesn't work. Add an address to my account within the Address section. Doesn't show up when I try to process an order. Add an address when trying to process an order and the server is somehow broken.

    Not exactly a well executed launch...
    Reply
  • Taurus229 - Wednesday, April 16, 2014 - link

    First order of business should be to satisfy it's US customers. NewEgg is not the same company it was 10 years ago when all was returnable with one exception, processors.No restocking fees and paid return shipping, and no hassle. Now they give you a hard time if you want to return a defective product. NewEgg's current policy is making people uncomfortable to buy from them! Reply
  • dylan522p - Wednesday, April 16, 2014 - link

    They sent me a defective Motherboard and wouldn't take ti back. Since then I have stopped buying from there. I spent thousands and thousands over the years, and they lost me as well as pretty much all my friends money because I tell them where to buty what computer components. Reply
  • Sabresiberian - Wednesday, April 16, 2014 - link

    I agree. Newegg used to be head and shoulders above everyone else selling computer related goods, but now they are just another etailer. I still buy from Newegg, but not preferentially. Reply
  • pata2001 - Wednesday, April 16, 2014 - link

    Yup. I used to order pretty frequently from them. Then they started shipping hard-drives bare, only wrapped with thin layer bubble wrap, which is ridiculous. When I tried to return one of the drives that was damaged during transit, I had to pay for return shipping. After that, I stopped being a regular customer. They are just another retailer. I only bite if there's a good deal on something specific. Reply
  • kamm2 - Thursday, April 17, 2014 - link

    They actually gave you bubble wrap...lucky you! I did not mind when I ordered OEM hard drives and they packaged them in a lot of bubble wrap. Not only did they cut down on the amount as you saw but then actually shipped drives with no protection, just the anti-static bag it was sealed in. Sometimes in an otherwise empty box or with other unprotected drives. Imagine how much they banged together in shipping. If you didn't see it was broken before opening the bag they would claim you broke it. The last one I ordered was shipped with no protection. Thankfully the outer box had other parts boxes in it so the drive couldn't move too much. Like many others I too bought computer parts almost exclusively from Newegg but now it is more the exception then the rule. FInd what you need at Newegg then order from Amazon. Reply
  • Bob Todd - Thursday, April 17, 2014 - link

    For all of the people complaining about returns, I'm curious if you actually spoke to people in customer service and they gave you a hard time (minus bent pins on motherboard folks who are normally screwed)? I've never had any problems returning items, even those listed as non-refundable. And even before ShopRunner they were almost always willing to print a return shipping label on their dime. The outward facing policies have changed, but my experience in dealing with them hasn't really changed in the last 10 years. I typically buy a few things a month from them, and my most recent return was a Kingston V300 SSD after the story here about the asynch NAND switch. It was just one of several "non-refundable" items that they let me return for a refund. And I didn't have to pitch a fit, the first CS agents I've spoken to have always taken care of things with nobody getting annoyed on either side. Just my experience. I get that Amazon is super awesome about returns, but they also often lose tens of millions of dollars per quarter. Most etailors can't afford to do that. Reply
  • Impulses - Friday, April 18, 2014 - link

    They charge restocking fees for a lot of stuff, I've been charged restocking for incompatible RAM which is annoying (old client computers, impossible to know it wouldn't work when the certified lists have long disappeared)... I was still shopping mostly at Newegg until recently cause of their great site, selection, AND ShopRunner but more and more items seem not to be eligible for the latter after they introduced their own Prime-like service. Reply
  • Penti - Wednesday, April 16, 2014 - link

    What no UK warehouses? Can't see them compete against other e-tailers then at all. Thought their expansion was well based on expansion. Amazon UK got excellent warehousing and distribution i.e. logistics, too bad free super saver delivery doesn't cover Sweden any more, but at least they still send here. Great for miscellaneous goods and stuff that aren't available here. Seems to be no major retailer with hundreds of employees in this field in UK though, pretty strange when such firms exist here in the Nordics. Selling stuff that needs to be localized across borders mostly goes haywires however. Reply
  • charleski - Thursday, April 17, 2014 - link

    Well, a quick survey shows the following results for the K6000: (prices include all taxes)
    Scan: £4296.76
    Amazon.uk: £4046.50
    Dabs: Doesn't have the K6000, but is selling the previous-gen 6GB FX6000 for £3536.84

    So even with the import duties, their price seems pretty good. The big issue is support, though.
    Reply
  • StevoLincolnite - Thursday, April 24, 2014 - link

    Probably no Australian warehouse either.

    Still probably best for the Aussies to stick to PC Case Gear who are cheap enough, super fast shipping (You get it in a day or two, I've had stuff arrive the same day even!) and great customer service.
    Most enthusiasts I know in various Australian PC centric forums prefer it over alternatives.
    Reply
  • ShaftedByHaswell - Wednesday, April 16, 2014 - link

    Ian,
    the duty tariff on most computer parts has been reduced to 0.00% since the late nineties of the last millenium. if your government levies duties on you, you should find yourself a lawyer and take legal action as the EU signed the ITA agreement in the WTO :
    http://www.wto.org/english/tratop_e/inftec_e/itain...

    Information Technology Agreement

    The ITA provides for participants to completely eliminate duties on IT products covered by the Agreement.

    Are you sure you are referring to regular duties and not some peculiar rule applicable to small parcels not containing the proper harmonized tariff codes?

    Please see also the following reference :
    http://www.deloitte.com/assets/Dcom-UnitedKingdom/...

    Obviously if Newegg invoices do not contain the proper information….it can be a burden to proof to customs the right category….

    You may be aware that although your government collects the duties most of it is sent to the EU as a contribution………….
    Reply
  • elmicker - Wednesday, April 16, 2014 - link

    It's a value-added tax, not an import duty. Hence the spot-on 20% estimate.

    And almost none of it goes to the EU.
    Reply
  • ShaftedByHaswell - Wednesday, April 16, 2014 - link

    if it is VAT, it should say "VAT" and have relevant options to (i) deselect or to (ii) mention a VAT number, as the latter category has deductability mechanisms or exemption mechanisms upon importing the goods into the EU. Reply
  • Death666Angel - Wednesday, April 16, 2014 - link

    "Estimated Tax & Duty", that's what it says. And depending on the item, it can be both or either. So not sure why having it differently would help anyone. Reply
  • boozed - Wednesday, April 16, 2014 - link

    I've always wanted to be able to pay way over the odds for an R9 290! Reply
  • Johnmcl7 - Wednesday, April 16, 2014 - link

    That's a big letdown that all they're doing is offering an option to ship over here, what happens with warranty and returns? I don't generally buy items from the US as the price difference is usually shrunk considerably once you add VAT and shipping costs plus the potential hassle of returning the item if it fails as warranties are quite often regional. So I usually only buy rare items from the US that I can't get anywhere and unlikely to need a return which is usually books and films.

    I tend to buy items from Amazon as their returns are good and their delivery is cheap to the Highlands in Scotland (which many couriers charge a premium for as they class it as a separate island), I was hoping Newegg might stir the market up a bit but it seems not.

    John
    Reply
  • JustinaWGraves - Thursday, April 17, 2014 - link

    I don't generally buy items from the US as the price difference is usually shrunk considerably once you add VAT and shipping costs plus the potential hassle of returning the item if it fails as warranties are quite often regional. So I usually only buy rare items from the US that I can't get anywhere and unlikely to need a return which is usually books and films. http://buyh.tk/wC Reply
  • Communism - Wednesday, April 16, 2014 - link

    The US should just annex NATO already.

    Lack of free trade between US and NATO (US Controlled Territory) is just hilarious.
    Reply
  • PaulLFC - Wednesday, April 16, 2014 - link

    Every product page I've viewed on the "UK" site (and I've tried quite a few) is listed as "Unavailable" - so either they have no stock, or much more likely, their site just doesn't work. Not a good launch. Reply
  • Gigaplex - Wednesday, April 16, 2014 - link

    Showing AU prices is all well and good, but every item I've looked at is "unavailable in my region" so I can't actually order it. Colour me disappointed. Reply
  • f0d - Wednesday, April 16, 2014 - link

    when factoring in delivery costs pretty much every item is cheaper to just buy from a local store
    even without delivery costs the prices are similar to what i pay anyways

    so for me its no big deal that newegg service australia now
    Reply
  • Jon Tseng - Thursday, April 17, 2014 - link

    Presumably another downside is we don't get covered by UK Distance Selling Regs? (no quibble right to return up to seven days after receiving goods; a useful layer of protection in some cases) Reply
  • Evil_Sheep - Thursday, April 17, 2014 - link

    I'm surprised no one has yet mentioned Newegg already expanded internationally years ago...to Canada. Yes we Canadians are fortunate enough to have access to our own special website with significantly higher prices and somewhere between 1/4 to 1/2 the inventory of the real Newegg. Considering the sorry state of retail competition in Canada we can't even be entirely unhappy with this choice but in general newegg.ca offers little that can't be obtained elsewhere at better prices. Why they can't simply ship items directly to Canada and charge the exchange difference without going to the trouble and expense of creating a parallel and inferior retail outlet for a relatively small market is beyond me.

    To echo the other posts here, I'd advise my fellow Commonwealth citizens not to hold their breath.
    Reply
  • Leyawiin - Thursday, April 17, 2014 - link

    After NCIX opened their California facility and US website within the first year or so the inventory pretty much mirrored the Canadian website. Its a shame Newegg can't/won't do the same for their Canadian operation. Reply
  • Notmyusualid - Thursday, April 17, 2014 - link

    Competition is always good.

    Bring it on.

    Dabs - go suck a fat one!
    Reply
  • Aslan7 - Thursday, April 17, 2014 - link

    Good to see Newegg expanding. I've always had a great experience with them in the USA.

    There's 50 states in the USA and the tax code hasn't been properly updated for the internet age, thus so long as there isn't a Newegg warehouse in your state, you are not assessed taxes on your purchase. Which is not to say you're not required to pay taxes on the purchase, but in practice no one does.

    Living in the USA I buy from Germany perhaps 2x a year. They've got 0 for tech stuff that runs a computer, but they're crazy good at the premium accessories. Fans, cases, wires, and such.
    Reply
  • Aslan7 - Thursday, April 17, 2014 - link

    I also meant to say, not living in Europe, I don't pay VAT either, and no import costs, just the cost of shipping internationally. :D Reply
  • Aslan7 - Thursday, April 17, 2014 - link

    As for Anglo-centrism, when you speak English it's a heck of a lot easier to do business where people speak English. Also most people that speak English are in the first world, so you have the easy combo of people with money who speak English, to ease expansion. Once you've got the growth experience you can work on growing in countries where they don't speak English. Reply
  • Da W - Thursday, April 17, 2014 - link

    Netflix came to Canada as their second country after the US and they took time to translate most of their content in French. We are only 8 million french canadian and not all of us are netflix subcriber for sure. Even House of Card, they went through the trouble of translating that themselves, and they made a good job too!

    So if a company wants it, they can do it. Translating is not that expensive either. Most companies are just lazy.

    As a Canadian, Amazon ALWAYS has worst deals. I don't get that Amazon craze down in the US.
    Reply
  • Impulses - Friday, April 18, 2014 - link

    Amazon usually has really good prices in the US, they have an automatic price matching algorithm that in many cases even competes with their own 3rd party marketplace sellers, it's kinda crazy. It makes the prices for niche stuff (camera lenses, hifi headphones, etc) jump like crazy but it's a minor bother. Between Prime (despite the recent price hike), free shipping over $35 even without Prime, and their excellent service and return policies, it's little wonder they keep growing. Reply
  • HisDivineOrder - Thursday, April 17, 2014 - link

    If I were Europe, I'd want access to MicroCenter deals, but online before I wanted Newegg, king of the overpricing hardware well above MSRP.

    Then again, I live in the US and I want MicroCenter deals online, too. ;)
    Reply
  • tunapez - Friday, April 18, 2014 - link

    "they lost me as well as pretty much all my friends money because I tell them where to buty what computer components."

    Ditto. I build two or three high end systems a year for clients, friends & family. Summer of 2012 a family illness forced me to relocate out of state for 6 months and the whole time they would not ship my order to my location. The rep literally told me the only option was to ship and leave unattended at my home and have me arrange for a 'friend' to pick the boxes up and forward them to me...WTF? Really put me in a tight spot when I had more important problems to deal with. Luckily there was a Fry's* within an hours drive. When the "Marketplace" full of drop-ship crap sellers arrived, I stopped using them entirely. My money is my only vote that counts.

    *another sad success story, IMO.
    Reply
  • Impulses - Friday, April 18, 2014 - link

    I wish I had a Fry's or Microcenter, though CompUSA (now TigerDirect) is quickly evolving in the mold of those two... They just need to start bringing more cases, I like Corsair and all but something besides Corsair and TT would be nice. Cases are the one thing that costs an arm and a leg to ship here and are usually not covered by Shoprunner @ the Egg (which I really don't get, my LCDs weigh more and ship in a similar size box yet that was free). Reply
  • snarfbot - Sunday, April 20, 2014 - link

    yea remember when newegg was good? the gold standard even. sometimes there might be one or 2 components to a build that were less expensive on tigerdirect or something. but overall you would save money by buying it all from newegg because you only had to pay to ship 1 order. they also had a good return policy and customer service.

    nowadays there is virtually no reason to ever buy anything from them. bravo.
    Reply

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