TeamViewer is one of those applications that some people have heard about and love, while others have no idea what it is. At its core, TeamViewer is a remote control utility for Windows and OS X computers—and unlike Windows Remote Assistance (WRA), in my experience it works well and it’s extremely easy to get connected. I first stumbled on TeamViewer when I couldn’t get WRA working to help my mom with a computer problem; trying to explain to a computer neophyte how to start WRA, save an invitation file, find the file they just saved, then email the file is not exactly a simple process. What makes it truly frustrating is when you go through all the steps and then the connection still doesn’t work...