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ASUS Tech Support and RMA

ASUS is currently the largest motherboard manufacturer in the world in terms of pure motherboard shipments, with ECS trailing closely behind them. And so as the largest motherboard maker, ASUS is supposed to take the lead in not just product innovation and design, but in other, arguably equally important matters like tech support and RMA policies.

Being restricted to the 24-hour timeframe due to a lack of time, we sent three different emails from three different addresses to see how quickly, on average, ASUS would be able to respond. Unfortunately, we received no response from ASUS at their tech support department. However, we won't be penalizing motherboard makers too harshly today due to the fact that 24 hours isn't our normal operating procedure.

ASUS's RMA policy is quite, well, simple. All it seems you have to do is send off an email to their RMA department (rma@asus.com) and they'll send an email back to you detailing what you have to do to return your motherboard. Supposedly, ASUS's turnaround is 1-2 weeks, but otherwise we really don't have too many other details about ASUS's RMA policy(s). This seems like quite a poor effort on ASUS's part, as the #1 motherboard manufacturer in the world would be expected to have world-class tech support and RMA service.