MSI KT6 Delta-FIS2R (KT600): Feature Packed Fun
by Evan Lieb on August 5, 2003 11:04 PM EST- Posted in
- Motherboards
MSI KT6 Delta-FIS2R: Tech Support and RMA
For your reference, we will repost our support evaluation procedure here:
The way our Tech Support evaluation works is first we anonymously email the manufacturer's tech support address (es), obviously not using our AnandTech mail server to avoid any sort of preferential treatment. Our emails (we can and will send more than one just to make sure we are not getting the staff on an "off" day) all contain fixable problems that we have had with our motherboard. We then give the manufacturer up to 72 hours (during business days) to respond and then we will report whether or not they responded within the time allotted, and if they were successful in fixing our problems. In case we don’t receive a response before the review is published, any future responses will be added to the review, including the total time it took for the manufacturer to respond to our requests.
The idea here is to encourage manufacturers to improve their technical support as well as provide new criteria upon which to base your motherboard purchasing decisions. As motherboards become more similar every day, we have to help separate the boys from the men in as many ways as possible. As usual, we are interested in your feedback on this and other parts of our reviews, so please do email us with your comments.
MSI’s RMA policy lists some precursors for you to peruse before filling out their RMA form, which you can access by clicking on the "contact us" hyperlink on their web site. Once you've done that, go ahead and click on one of the U.S. locations, where you will find their U.S. RMA policy. For other countries, follow the same procedure.
Here are some of the things that MSI asks of you in order to make your RMA experience easier:
1. First contact the retailer from which you purchased the motherboard before contacting MSI.MSI's tech support response has dramatically improved since we last reviewed them. In fact, we received a reply well under the 72-hour response time that we ask of every motherboard manufacturer. MSI came in at 55 hours this time around. We were pleasantly surprised and pleased with the response time, and hope that we just didn’t get lucky.
2. Contact information is required: name, address, telephone, city, state, zip code, etc.
3. Provide item and serial number, and e-mail your RMA form to msirma@msicomputer.com.
4. You must mark the RMA number outside of the shipping box or MSI will decline your request.
5. RMA number will be valid for only 30 days.
MSI's office hours are Monday through Thursday, from 7:30 AM to 5:30 PM (Pacific Time); Friday's hours are from 8:30 AM to 4:00 PM. You can reach their tech support line by calling (626) 581-3001 or faxing them your questions at (626) 581-7221. Due to their busy schedule and the high volume of questions received, MSI highly suggests that you fill out their "technical support request form", also found on the same regional web site as their RMA policy.
MSI also provides tech support to several countries besides the U.S. and Taiwan, such as Australia, Brazil, China, Czech, France, Germany, Hong Kong, Japan, Netherlands, Russia, and others.
MSI has improved their RMA and tech support, which has been a thorn in their side for some time. Most motherboard manufacturers are still lack quality service in the RMA and tech support department, so we’re happy to see that MSI is improving in that arena to become a better-rounded motherboard maker.
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Anonymous User - Friday, September 19, 2003 - link
question:i have a kt600 delta-lsr.
AIDA shows:
--vlink is 640mhz when i use 200FSB.--
does it mean my pci clock is 40mhz?
thanks
Anonymous User - Saturday, September 13, 2003 - link
The Broadcom Ethernet Controller on this motherboard IS 10/100/1000 (the BC 5788) so provides Gigabit unlike your review.The board layout is exceptionally good.
The number of IDE connectors is the highest I have ever seen.
The number of rear USB 2.0 ports (6) is also the highest and is not the "standard IO" you talk about.
Who wants to do overclocking above 200MHz? With the Athlon XP near its limit at 200/400, you are asking for stability problems with the processor going much higher!
Apart from that - good review!
Anonymous User - Thursday, September 11, 2003 - link
What mother would you buy? KT6 Delta (6490) or NF2 Delta (6570). Just 8 dollars of difference? Thanks!Anonymous User - Thursday, August 28, 2003 - link
Here in Spain, the MSI KT6Delta is aviable at 85$, including taxes. I think it's a fine competitor to the 110$ nforce2(no ultra 400).Regards
LoneWolf15 - Thursday, August 14, 2003 - link
P.S. MSI also has a budget NF2 Ultra 400 mainboard, without Firewire, Serial ATA, or RAID, but with onboard sound and LAN, the K7N2 Delta-L, which has a street price of about $90 and still gives dual channel 128bit memory performance. Why would anyone buy a KT600 mainboard when this is available?LoneWolf15 - Thursday, August 14, 2003 - link
Quoted:"For these types of users, choose nForce2 Ultra 400 motherboards from ABIT, Gigabyte, ASUS, and Epox, among others." (endquote)
Ironic that Anandtech doesn't note that MSI also has their own NForce 2 Ultra 400 option, the K7N2 Delta ILSR, even though they mention the board as having been reviewed at Viper's Lair in this week's news. I have one and have found it to be a great board, still wondering why it rarely gets reviewed compared to ASUS, Abit, DFI, and Chaintech NF2 Ultra 400 boards.
Evan Lieb - Friday, August 8, 2003 - link
I assume you're joking # 7. :)#8, you forgot to include the two SATA connectors controlled by the VT8237 South Bridge.
Anonymous User - Friday, August 8, 2003 - link
To Evan Lieb :1) Good one with the performance for the K8 platform , really liked it . Not just another we know but we can't tell you ....
2) There's something bothering me in the article
You say the board offers support for 10 drives but it simply can't do that unless you can put 2 device on one SATA which as far asa I know can't be done . Here's my math
2 onboarg + 1 Promise = 3 PATA * 2 = 6
2 SATA *1 = 2
2+6=8 not 10 .
Anonymous User - Friday, August 8, 2003 - link
Considering the freshness of this product, the price I'm getting from Pricegrabber:http://www.pricegrabber.com/search_getprod.php?mas...
is staggering ... so cheap ...
Anonymous User - Friday, August 8, 2003 - link
I didn't really read the review, I just looked at the pictures :)Looks like the NF2 boards are still the top dog