Soltek K8TPro-939: Moving A64 to 939
by Wesley Fink on October 28, 2004 12:05 AM EST- Posted in
- Motherboards
Tech Support and RMA: Soltek K8TPro-939
Our support evaluation procedure tries to determine the responsiveness of manufacturers to Technical Support problems. Our procedure is as follows:The way our Tech Support evaluation works is first, we anonymously email the manufacturer's tech support address(es), obviously not using our AnandTech mail server to avoid any sort of preferential treatment. Our emails (we can and will send more than one just to make sure we're not getting the staff on an "off" day) all contain fixable problems that we've had with our motherboard. We allow the manufacturer up to 3 business days to respond, and then we will report whether or not they responded within the time allotted, and if they were successful in fixing our problems. In case we don't receive a response before the review is published, any future responses will be added to the review, including the total time it took for the manufacturer to respond to our requests.
The idea here is to encourage manufacturers to improve their technical support as well as provide new criteria upon which to base your motherboard purchasing decisions. As motherboards become more similar everyday, we have to help separate the boys from the men in as many ways as possible. As usual, we're interested in your feedback on this and other parts of our reviews, so please do email us with your comments.
No matter whether you are accessing the Soltek USA site or the Global Site in Taiwan, the Soltek access is excruciatingly slow. This makes simple things like finding a BIOS update or Technical Support information tedious. Soltek really needs to improve response times to their website, as their current, slow site says nothing positive about the company.
We still cannot find Soltek's RMA policy on the Soltek webite. Soltek lists sales/support operations in Taiwan, Europe, and South America, but there are no listings for offices in the USA. Soltek tells us that RMA requests should be directed toward the dealer who sold you the board. In the event of problems there, requests can be addressed to support@soltek.com.tw. The lack of an identifiable US office for Soltek is of concern, but we should also point out that our requests to their Taiwan headquarters were all answered promptly, and the Soltek staff was very helpful. FAQ's, downloads, and product information are available at the main site - you will be linked to this main site if you visit www.soltekusa.com. Since NewEgg is a major vendor for Soltek in the USA, you might also take a closer look at the NewEgg RMA and refund policy for Soltek motherboards.
Technical Support is also available by email, which is listed under "Contacts" at the main site. Soltek's tech support response time met our response requirements, with an answer from Soltek Taiwan just 28 hours after our original email. The reply from the technical support representative was helpful and the advice given was useful and appropriate to the problem. In 4 Soltek reviews, the last 3 replies showed good technical grasp of our question, so it looks like Soltek Technical Support is improving in quality. The fast response times by Soltek in all 4 requests left a very positive impression of Soltek's commitment to customer satisfaction.
We reiterate our past advice regarding Soltek. With no US office, those who cannot find a local Soltek resource should send their Tech Support inquiries to the main site in Taiwan. If our experience is any indication, you will be pleased at the responsiveness that you will find in your contacts with Soltek.
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WT - Monday, April 11, 2005 - link
A Soltek response in the forums:http://forums.anandtech.com/messageview.aspx?catid...
horsefly24 - Tuesday, January 18, 2005 - link
Here is an update to the Soltek SL-KT8 Pro motherboard to the DDR400 bios problem http://www.soltek.de/soltek/download/download_all....bob661 - Tuesday, November 2, 2004 - link
#16I have one of those boards but haven't tried the hothardware.com suggestion. I don't feel comfortable with cranking my HT up to 230 just to see if the damn locks work. Also, I'm going to try lowering the HT multiplier to see if that might enable the lock. I just wish Anand was a bit more precise in explaining how he got his lock to work.
Schro - Sunday, October 31, 2004 - link
>We suspect that this generates enough US volume>that Soltek must wonder what the real value of
>a US distributor would be.
Soltek HAD an exclusive US distributor, a company doing business as "Soltek USA". They were one of the best distributors that I have ever dealt with (sent plenty of promo packs ;)... ). They called it quits because Soltek Taiwan sold direct to the Egg, who was supposed to be purchasing from the US distributor. This undercut Soltek USA's business, etc etc. Hence, they have been gone for over a year now.
Wesley Fink - Thursday, October 28, 2004 - link
#16 - We also tried 233 on the Soltek which also did not work.As for 939 reviews, the Gigabyte GA-K8NS Ultra-939 is a lower cost version of the GA-K8NSNXP-939, which we have already reviewed. Since we have already reviewed the flagship Gigabyte 939, we will not be reviewing the lower members of the same family. The same applies to the lower-featured versions of some MSI boards.
The Asrock is based on the Uli chipset, and it's a possible review for the future. However, with PCIe boards coming, an AGP/PCI board with both sockets 754 and 939 probably won't find a slot in our review calendar.
thebluesgnr - Thursday, October 28, 2004 - link
Another great review, thank you Wesley.About PCI/AGP lock:
"However, no matter what lower ratio we chose, the highest CPU clock setting that we could achieve with stability was 228"
Some VIA K8T800 Pro boards without working locks have PCI/AGP dividers for 233 and 266MHz "FSB". Have you tried going from 228 directly to 233 on this board?
About that, I remember the MSI K8T Neo2 review. You wrote:
"We have been assured that shipping K8T Neo2 boards will have working PCI/AGP locks and we are passing this information to you."
I've seen many people complain that their boards do not have working locks; I've read this in a review (HotHardware.com):
"From 200MHz to about 212MHz, the K8T seemed to function normally. But at speeds from 212MHz through 230MHz, the board occasionally wouldn't POST. Speeds above 230MHz consistently worked, but we weren't very confident in our particular board's overclocking ability."
It would be great if you guys could get one of these from retail channel (and not directly from MSI) to check this out and update that review.
Anyway, with this Soltek review there are only two socket 939 boards listed in newegg not reviewd by AnandTech: ASRock K8 Combo-Z (cheapest s939 mobo, by $31) and Gigabyte GA-K8NS Ultra-939. If you could let us know if you'll review them I'd appreciate it. ;)
Gnoad - Thursday, October 28, 2004 - link
If there eventually is a BIOS update to this board that fixes the AGP lock, anandtech really needs to do a second review, or at least an update. This board looks like my future purchase if there ever is a updated bios.KrazyDawg - Thursday, October 28, 2004 - link
With the newer Asus motherboards, you won't have a problem with resetting the CMOS. There's an option to load defaults in the BIOS and if you're overclocking with an Asus motherboard and it fails to POST, it will reset the values to the ones previously used before you made the adjustment.Aikouka - Thursday, October 28, 2004 - link
#3, that floppy location is a pain, because if you ever have to get to the BIOS reset jumper, it makes it a lot harder, especially if you have a large case. I have a Thermaltake Xaser III V2000A, and it's a fairly large case. So a lot of my cables are stretched as far as they can go (especially from the PCI IDE card) and the floppy cable is no exception. At one point, I wanted to reset the bios, because the board was acting funny, and this was made extremely difficult by the location of the floppy connector and the bios reset jumper's location. One of the two should be moved to allow easier access. Also, the front panel connectors (Power switch, etc.) are below that, putting even more tight cables in the way.Looking at the picture, the JBAT jumper is located right beside the floppy cable, making it a pain to work with anyway.
Just like on the SL-K8ANE2-GR the purple doesn't suit it very well.
Soltek is really good with customer support, though. I was having problems with my board and they even sent me a beta BIOS to try out. Responses came back within 3 hours (usually around 1 hour.)
Wesley, I don't know chip prices off-hand or anything, but I can't see how VIA's solution would add a great cost to the board when Chaintech sells a VIA ENVY pci sound card, which retails for $25 (retail) on newegg.
UnderScore - Thursday, October 28, 2004 - link
Wesley,I like that AT includes content creation & encoding tests and I realize that games are popular repeatable ways to stress test a system. Perhaps these MB reviews could be less focused on game performance and more on the MB's subsystems? Why not prove that the Gigabit LAN will be slower on the PCI bus rather than guessing that it will likely be slower. Am I to assume that USB, Firewire, Onboard digital I/O etc by default are all working perfectly if they are not mentioned? Testing & reporting of such items would make AT's testing methodolgy more balanced since just like #4 & #9 mentioned, not everyone is an overclocker & similarly not everyone plays games regularly (esp FPS).
In closing, I thank you for all the work that you do & I hope you take this constructively as I had not intended to slam you or AT.
Thanks,
James